bjii Privacy Policy — How We Handle Your Personal Data
bjii is committed to handling your personal information with transparency, care, and respect. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and protect it, and what rights you have as a bjii account holder. Please read this document in full before using the platform.
This Privacy Policy applies to all personal data processed by bjii in connection with your use of the bjii.io platform, including account registration, deposits and withdrawals, betting and casino activity, customer support interactions, and all other services provided by bjii. By registering a bjii account, you acknowledge that you have read and understood this Privacy Policy.
1 Introduction
bjii ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at bjii.io. In providing this platform to users in Bangladesh and other permitted markets, bjii collects and processes personal data relating to registered account holders and visitors to the bjii website. We take the privacy and security of that data seriously and are committed to handling it responsibly.
This Privacy Policy sets out the categories of personal data we collect, the legal basis on which we process that data, the purposes for which we use it, how long we retain it, who we share it with, and what rights you hold in relation to your personal information. This Policy is incorporated into and should be read alongside the bjii Terms & Conditions.
If you have any questions about how bjii handles your personal data, please contact our support team at [email protected]. We are available 24 hours a day, 7 days a week.
2 Data We Collect
bjii collects personal data in the following categories. The specific data collected from you depends on how you use the platform and the services you access.
Full legal name, date of birth, gender, nationality, and copies of identity documents submitted during KYC verification (e.g., National ID card, passport, driving licence).
Email address, mobile phone number, and residential address (including city, district, and postcode). For Bangladesh-based players this may include Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar addresses.
Payment method details used for deposits and withdrawals, including bKash wallet numbers, Nagad account references, Rocket account references, Upay references, and masked card numbers for Visa and Mastercard transactions. Full card numbers are never stored by bjii. Bank account references for Dutch-Bangla Bank and BRAC Bank transfers where applicable.
Username, account registration date, login history, session duration, device information, IP address, betting history, casino game history, deposit and withdrawal records, bonus usage history, and responsible gaming tool settings.
Browser type and version, operating system, device type, screen resolution, referring URL, pages visited on bjii.io, time spent on pages, click-stream data, and cookie identifiers.
Records of all communications between you and the bjii support team, including live chat transcripts, email correspondence, and any documentation you submit in connection with a query, complaint, or dispute.
3 How We Collect Your Data
3.1 Directly From You
The majority of personal data bjii holds about you is provided directly by you at the point of account registration, during the KYC verification process, when you make a deposit or withdrawal request, when you contact our support team, or when you update your account profile. You are responsible for ensuring that all information you provide to bjii is accurate, complete, and kept up to date.
3.2 Automatically During Platform Use
When you access bjii.io, our systems automatically collect certain technical and activity data including your IP address, browser type, device identifiers, and navigation behaviour. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 6 of this Policy.
3.3 From Third-Party Service Providers
bjii may receive personal data about you from third-party service providers involved in delivering platform services. This includes identity verification agencies used in the KYC process, payment processors such as bKash, Nagad, Rocket, and Upay who confirm transaction status, fraud prevention and anti-money-laundering service providers, and game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi who may share session and game activity data relevant to dispute resolution.
4 Purpose & Legal Basis for Processing
bjii processes your personal data only where a lawful basis exists for doing so. The table below sets out the primary purposes for which we use your data and the corresponding legal basis for each.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | A, B, D | Performance of contract |
| KYC identity verification | A, B | Legal obligation / contract |
| Processing deposits and withdrawals | C, D | Performance of contract |
| Fraud prevention and security monitoring | A, C, D, E | Legitimate interest / legal obligation |
| Anti-money-laundering compliance | A, B, C | Legal obligation |
| Responsible gaming monitoring | D | Legitimate interest / legal obligation |
| Customer support and dispute resolution | A, B, D, F | Performance of contract |
| Platform improvement and analytics | D, E | Legitimate interest |
| Promotional communications (where opted in) | B | Consent |
bjii does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review. Where profiling is used for responsible gaming monitoring purposes, a member of the bjii team will review any flag before action is taken on an account.
5 Data Sharing
5.1 Who We Share Data With
bjii does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only where necessary to deliver the bjii platform and services, to comply with legal obligations, or to protect bjii's legitimate interests. The categories of recipients with whom we may share your data are as follows:
- KYC and Identity Verification Providers: Third-party agencies that assist bjii in verifying your identity and age in compliance with anti-money-laundering requirements.
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank, to the extent necessary to process your deposit and withdrawal transactions.
- Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios, who may receive session identifiers and game activity data required to deliver game services and resolve disputes.
- Fraud & Security Service Providers: Third-party vendors who help bjii detect and prevent fraud, account takeover, and money laundering.
- Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory instruction, bjii may disclose personal data to law enforcement agencies or other competent authorities.
- Technology and Hosting Providers: Cloud hosting, database, and IT infrastructure providers who process data on bjii's behalf under strict data processing agreements.
5.2 Data Processing Agreements
Where bjii shares personal data with third-party processors, we ensure that appropriate data processing agreements are in place requiring those processors to handle your data in accordance with applicable privacy standards and to implement adequate technical and organisational security measures.
6 Cookies & Tracking Technologies
6.1 What Are Cookies
Cookies are small text files placed on your device when you visit bjii.io. They allow the platform to remember your preferences, maintain your login session, and collect anonymised analytics data that helps bjii improve the platform experience. bjii uses the following categories of cookies:
- Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your bjii session. They cannot be disabled.
- Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
- Analytics Cookies: Collect anonymised data about how visitors navigate bjii.io, which pages are visited most frequently, and where users encounter difficulties. This data helps bjii improve platform usability.
- Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats.
6.2 Managing Cookies
You can manage non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of the bjii platform, particularly session-related features. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.
7 Data Retention
bjii retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal and regulatory obligations. The following general retention periods apply:
- Account and identity data: Retained for the duration of your bjii account plus a minimum of 5 years following account closure, in compliance with anti-money-laundering record-keeping requirements.
- Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
- Betting and game activity data: Retained for a minimum of 5 years from the date of each session.
- Customer support communications: Retained for 3 years from the date of the most recent interaction.
- Technical and analytics data: Retained in anonymised or aggregated form for up to 2 years.
Where bjii is required by law to retain data for a longer period, the statutory retention period will take precedence. Once the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification.
8 Data Security
bjii implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include but are not limited to:
- 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and bjii.io.
- Encryption of sensitive data at rest within bjii's database infrastructure.
- Role-based access controls ensuring that only authorised bjii personnel can access personal data, and only to the extent required for their specific job function.
- Regular security audits and vulnerability assessments of the bjii platform and infrastructure.
- Two-factor authentication requirements for internal system access by bjii staff.
- Incident response procedures to detect, investigate, and respond to data security incidents in a timely manner.
While bjii takes all reasonable steps to secure your personal data, no system is completely immune to security risks. In the event of a data breach that poses a risk to your rights, bjii will notify affected users without undue delay, in accordance with applicable legal requirements. You should also take responsibility for the security of your own bjii Login credentials and report any suspected unauthorised access to [email protected] immediately.
9 Your Rights
As a bjii account holder, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. bjii will respond to all valid requests within 30 days.
Right of Access
You may request a copy of the personal data bjii holds about you, along with information about how it is used and with whom it is shared.
Right to Rectification
If any personal data bjii holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bjii's legal retention obligations.
Right to Restriction
You may request that bjii restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, you may request a copy of your data in a structured, machine-readable format.
Right to Object
You may object to the processing of your personal data where bjii relies on legitimate interests as its legal basis, unless bjii can demonstrate compelling grounds that override your interests.
Right to Withdraw Consent
Where bjii processes your data based on your consent (e.g., for promotional communications), you may withdraw that consent at any time by contacting [email protected] or updating your account preferences.
10 Children & Minors
bjii strictly prohibits the use of its platform by individuals under the age of 21. bjii does not knowingly collect personal data from anyone under the age of 21. The platform is intended exclusively for adults. bjii uses mandatory KYC verification to enforce this requirement during account registration. If bjii discovers that personal data has been collected from a person under 21, that account will be closed immediately, all associated data will be deleted, and any funds in the account will be handled in accordance with applicable legal requirements. If you are a parent or guardian and believe your child has registered a bjii account, please contact us immediately at [email protected].
11 Third-Party Services
The bjii platform integrates third-party services including game providers, payment processors, and analytics tools. Each of these third parties operates under its own privacy policy and data protection practices. bjii is not responsible for the privacy practices of third-party services. Where bjii shares your data with a third-party processor, we do so under a contractual data processing agreement that requires the processor to maintain standards consistent with this Privacy Policy.
bjii.io may contain references to third-party brands including payment partners such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These references are for informational purposes and do not constitute endorsements of any privacy practices maintained by those organisations independently of their relationship with bjii.
12 International Data Transfers
bjii operates a platform accessible to users primarily in Bangladesh and may use cloud infrastructure and third-party service providers whose servers are located outside Bangladesh. Where personal data is transferred outside of Bangladesh, bjii takes steps to ensure that an adequate level of protection is in place for that data, including through the use of contractual clauses in data processing agreements with third-party recipients.
By using the bjii platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where bjii's service providers operate, subject to the protections described in this section.
13 Changes to This Privacy Policy
bjii reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When we make material changes to this Policy, we will update the effective date at the top of this page and notify registered users via email or platform notification where required. The most current version of the Privacy Policy is always available at bjii.io/privacy-policy.
Your continued use of the bjii platform after the updated Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must stop using the platform and may request voluntary account closure by contacting [email protected].
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data bjii holds about you, please contact the bjii support team using the details below:
Email:
Support Hours: 24 hours a day, 7 days a week
Response Target: Within 30 days for data subject requests
Language: English
bjii takes all privacy-related queries seriously and will investigate and respond to all valid requests in a timely and transparent manner. Where you are not satisfied with the outcome of a privacy request, you may escalate the matter to bjii's senior review team for further consideration.
Our Privacy Commitments
How bjii Protects Your Data
Privacy at bjii is not a legal formality — it is a core part of how we build trust with players across Bangladesh. These six commitments define how we approach your data every day.
End-to-End Encryption
Every piece of data transmitted between your device and bjii.io is protected by 256-bit SSL encryption. Your login credentials, payment details, and account information are never exposed in transit.
Zero Data Selling
bjii does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used exclusively to deliver and improve bjii services.
Strict KYC Standards
bjii's KYC verification process ensures every account belongs to a verified adult aged 21 or older. Identity documents are handled by certified verification partners under strict data processing agreements.
Minimal Data Collection
bjii collects only the personal data that is genuinely necessary to provide platform services, comply with legal obligations, and protect users. We do not collect data speculatively or unnecessarily.
Defined Retention Periods
bjii retains personal data only for as long as legally required or operationally necessary. Once retention periods expire, data is securely deleted or anonymised according to our documented data lifecycle procedures.
Transparent User Rights
bjii gives you clear, actionable rights over your personal data — including access, correction, deletion, and portability. All requests are handled by a real person and responded to within 30 days.