bjii Frequently Asked Questions

Creating a bjii account takes under three minutes. Visit bjii.io and click the registration link, then fill in your mobile number, a secure password, and your date of birth. You will receive an OTP to your registered number to verify the account. Once confirmed, your bjii account is active and ready for your first deposit. Players must be 21 years or older to register.

bjii requires a valid government-issued photo ID to complete KYC verification. Accepted documents include a National Identity Card (NID), passport, or driving licence issued in Bangladesh. You will also need to upload a clear selfie holding your ID. Verification is typically completed within 24 hours. Accounts that cannot verify identity cannot process withdrawals, so completing KYC early is strongly recommended.

No. bjii strictly permits one account per player. Duplicate accounts are a violation of our Terms & Conditions and will result in immediate suspension of all associated accounts and forfeiture of any balances. If you have forgotten your password or cannot access your account, use the account recovery option on the bjii Login page or contact our support team at [email protected] for assistance.

You can reset your bjii password directly from the login page by clicking "Forgot Password" and entering your registered mobile number. An OTP will be sent to that number. Enter the OTP, then set a new password. If your registered number is no longer accessible, contact the bjii support team at [email protected] with your account details and KYC documents for a manual identity-verified reset.

To close your bjii account permanently, contact our support team at [email protected] and submit a written closure request. Before closure is processed, any remaining withdrawable balance will be returned to your registered payment method. Account closure is typically completed within 3 business days. If you are closing your account because gambling is becoming a concern, we encourage you to consider our self-exclusion programme instead — it offers structured protection while keeping your account recoverable.

The minimum age to register and play on bjii is 21 years old. This applies to all products on the platform — cricket betting, live casino, slots, and table games. bjii verifies every player's date of birth during KYC. Any account found to belong to a player under 21 is immediately closed and all funds are returned or forfeited in accordance with our Terms & Conditions.

bKash deposits on bjii are credited instantly in the vast majority of cases. Once you complete the payment on your bKash app and the transaction is confirmed, your bjii account balance is updated in real time — usually within 30 seconds. In rare cases of network delays, crediting may take up to 5 minutes. If your deposit has not appeared after 10 minutes, contact support with your bKash transaction ID and our team will resolve it promptly.

The minimum deposit on bjii is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported Bangladeshi banks, the minimum deposit is ৳500. For card payments via Visa or Mastercard, the minimum is ৳500. These thresholds ensure the transaction can be processed efficiently and bonuses can be applied correctly.

The minimum withdrawal amount on bjii is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. Withdrawals below this threshold cannot be processed. There is no maximum single withdrawal limit for verified accounts, though large withdrawals may be subject to an additional security review. We recommend completing your KYC verification before requesting any withdrawal to avoid processing delays.

Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 1 to 4 hours of the request being approved. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or Sonali Bank may take 1 to 3 business days depending on the receiving bank's processing schedule. bjii does not charge any withdrawal fees. Processing times may be slightly longer during Bangladesh public holidays or periods of high platform activity.

bjii does not charge any platform-side fees for deposits or withdrawals. All transaction costs on bjii's end are absorbed by the platform. However, your payment provider — bKash, Nagad, Rocket, Upay, or your bank — may apply their own standard transaction fees according to their fee schedules. bjii has no control over third-party provider charges, so we recommend checking your payment app's fee terms before transacting.

Yes. bjii supports deposits and withdrawals via Nagad, Rocket, and Upay in addition to bKash. All four mobile wallet options are available from the deposit section of your bjii account dashboard. The process is the same for each — select your preferred wallet, enter the amount, follow the on-screen payment instructions, and your balance is credited. Nagad and Rocket deposits typically complete within 1 to 2 minutes.

bjii offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, ODI series, and Test matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs over/under, method of dismissal, session runs, and live in-play betting on ball-by-ball outcomes. Pre-match and live markets open simultaneously for major fixtures, giving you maximum flexibility on game day.

All slot games on bjii are supplied by certified third-party providers including Pragmatic Play, NetEnt, and Microgaming. Each game uses a certified Random Number Generator (RNG) independently audited for fairness. Return to Player (RTP) rates vary by game and are typically displayed within the game information panel — most bjii slots carry RTPs between 94% and 97%. bjii does not modify the RTP of any game supplied by its providers.

Yes. bjii is fully optimised for mobile play. The platform runs in any modern mobile browser on Android or iOS without requiring a separate app download. All games — including live casino tables powered by Evolution Gaming and Ezugi, cricket betting markets, and slots — are playable in portrait and landscape mode on smartphones and tablets. The mobile interface loads quickly even on standard 4G connections common across Dhaka, Chittagong, Sylhet, and other cities.

bjii's live casino section features real-time tables hosted by professional dealers via high-definition video stream. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Live Teen Patti, and Lightning Dice. Tables run 24 hours a day, with dedicated Asian game variants popular among Bangladeshi players. Live casino games are powered by Evolution Gaming and Ezugi and are subject to the same RNG certification standards as slots.

If a cricket match is officially abandoned, cancelled, or interrupted before a result can be determined under DLS rules, bjii will void all affected bets and return stakes in full to your account balance. This policy applies to pre-match and in-play markets alike. In cases where a match is reduced in overs but a result is declared via DLS method, bets will stand and be settled on the official result. Specific market rules are listed in the Sports Betting Terms on bjii.

bjii offers a welcome bonus to new players upon making their first qualifying deposit. The bonus matches a percentage of your initial deposit up to a specified maximum amount in BDT. Full details of the current welcome offer — including the match percentage, maximum bonus value, minimum qualifying deposit, and wagering requirements — are published on the Promotions page within your bjii account. Bonus terms and amounts are subject to change; always check the current offer before depositing.

A wagering requirement is the total amount you must bet before bonus funds become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to real withdrawable cash. Not all games contribute equally — slots typically count 100%, while live casino games may contribute a lower percentage. Always review the specific wagering terms attached to each bjii bonus offer before opting in.

Yes. bjii runs free spins promotions tied to specific slot titles from Pragmatic Play and other providers on a rotating basis. Free spins are awarded as part of welcome packages, reload offers, and seasonal campaigns — for example, around BPL season, Eid, or Pohela Boishakh. Winnings from free spins are credited as bonus funds and carry their own wagering requirements. Available free spin offers are always listed in the Promotions section of your bjii dashboard.

No. Bonus funds cannot be withdrawn until the full wagering requirement attached to that bonus has been met. You can withdraw your real-money balance at any time, but bonus funds and any winnings generated from them are locked until wagering is complete. If you request a withdrawal before completing wagering, the bonus and associated winnings may be forfeited. bjii displays your current bonus progress clearly in the account dashboard so you can track how close you are to completion.

bjii uses 256-bit SSL encryption across the entire platform to protect all data transmitted between your device and our servers. All financial transactions are processed through encrypted payment gateways. Player accounts are protected by OTP verification and optional two-factor authentication. bjii operates as a fair-play certified platform, with all game outcomes determined by independently audited Random Number Generators. We do not share your personal data with unauthorised third parties.

Deposit limits can be set directly from the Responsible Gaming section of your bjii account settings. You can set a daily, weekly, or monthly maximum deposit cap. Lowering a deposit limit takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the new higher limit comes into force — this gives you time to reconsider before a higher limit is applied. If you need help setting limits, the bjii support team can do it on your behalf.

Self-exclusion on bjii can be activated by contacting our support team at [email protected] or via live chat at any time. You can choose a self-exclusion period of 6 months, 1 year, 2 years, 3 years, or permanent exclusion. Your account is deactivated immediately upon confirmation, and all marketing communications are suppressed for the duration. Any withdrawable balance is returned to your registered payment method. Permanent self-exclusion cannot be reversed. We encourage anyone who feels gambling is becoming a problem to act early.

Yes. bjii stores all player data — including identity documents submitted during KYC, payment information, and account activity logs — using industry-standard encrypted storage. bjii does not sell or share your personal data with third-party advertisers. Data is shared only with payment processors and identity verification partners strictly for the purpose of operating your account. You can request a copy of your personal data or a data deletion request by contacting [email protected] at any time.